Find the help you need

Account, Access & Support

• Security Blue Team is now Centri
• Create a Support Ticket 🎫
• Help Us Improve - Share Your Feedback! 💡
• Joining the Discord Community & Sharing Achievements
• Navigating the eLearning Platform
• How to set up Multi-Factor Authentication (MFA)?

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Billing & Discounts

• Discounts
• Payments, Billing & Refunds
• Request a Quote for Corporate Training

Certifications & Training

• Certification and Exam Access
• Certification Content Access Extension
• How to Repurchase an Expired Certification
• Is BTL1 Right For Me?
• Is BTL2 Right For Me?
• Is CSOM Right for Me?

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Labs & Technical Support

• Lab Access and Troubleshooting Guide
• Stuck on a Certification Training Lab
• We Couldn't Connect You Error
• Trouble Launching Your Training Exam?
• Course Content & Display Issues

Exams & Attempts

• How to Repurchase an Expired Certification
• BTL1 Exam Format
• BTL2 Exam Format
• CJDE Exam Format
• CSOM Exam Format
• Exam Integrity Policy

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Physical Rewards & Shipping

• Certification Physical Rewards
• Physical Reward Customs, Duties & Shipping Information