Videos Not Displaying

If videos are not loading or playing within the training platform, this is usually caused by local security, browser, or network restrictions interfering with video delivery.

Troubleshooting steps:
• Try a different browser such as Firefox or Opera
• Open the course in an incognito or private browsing session
• Use a VPN to bypass potential network or regional restrictions
• Disable browser extensions that may interfere with video playback, especially security or privacy-related extensions

If you are using network filtering tools such as Pi-hole or custom DNS filtering:
• Ensure Vimeo traffic is not blocked or redirected
• Check your DNS or firewall configuration for restrictions affecting embedded video content

Important:
Some browser security settings, ad blockers, privacy filters, or DNS filtering tools may prevent embedded training videos from loading correctly.

Dead or Broken Hyperlinks

Some course modules may contain links to external resources for additional reading or reference.

Occasionally, these external resources may:
• Be removed by the original publisher
• Change URL location
• No longer be publicly accessible

If you encounter a broken or outdated hyperlink:
• Raise a support ticket with the affected course module and hyperlink details
• Include screenshots if possible to help identify the issue faster

Important:
External resources are maintained by third parties, so availability may change over time.

When a broken link is reported, the team may:
• Replace the link with the updated resource
• Provide an alternative reference
• Remove the outdated reference from the training material to prevent future issues

Additional Troubleshooting

If issues continue after following the steps above:
• Clear your browser cache and cookies
• Restart your browser
• Try a different device or internet connection
• Ensure your browser is fully updated

Still need help?

If the issue persists Submit a support ticket and our team will be happy to help.