Payment Methods

For individual purchases

Individual course purchases are paid by debit or credit card through Stripe. Prices are displayed in GBP, but if you're purchasing from outside the UK, your payment will automatically be converted to your local currency at checkout.

If you need your employer to reimburse you, you pay by card as normal, and we then provide an invoice or receipt you can submit to your workplace to claim the cost back.

Important:

• Individual purchases can't be paid by bank transfer or deferred against an invoice
• Payment is taken at checkout by card, the invoice is issued afterwards for reimbursement purposes
• We don't currently support alternative payment methods such as PayPal or cryptocurrency.

For corporate and team orders

If your company is purchasing training directly (for example, multiple licences for a team), we can accept:

• Bank transfer
• Card payment made by the company against a raised invoice

For corporate orders, visit our Corporate Training page or get in touch with our team to arrange payment.

Important:

Stripe automatically sends a receipt email after a successful purchase. If you can't find your receipt or receipt ID, please check your spam or junk folder. If the receipt is not there, submit a support ticket and we'll arrange for a new receipt to be sent to your email address.

Payment Plans (Klarna)

Clients in supported countries may be eligible to pay in instalments using Klarna instead of paying the full amount upfront.

For example, eligible users in the UK can spread payments across three instalments.

To use Klarna, simply proceed to checkout as normal. If you're eligible, Klarna will appear as an available payment option.

Important:
Klarna eligibility is determined directly by Klarna, so this option may not be available for all users or purchases.

Proof of Purchase & Paid Invoices

If you need a detailed proof of purchase or paid invoice document, we can prepare one for you.

To request this, raise a support ticket and include:
• Your receipt ID from the purchase confirmation email
• Any additional information you'd like included on the invoice, such as your full name or company address

By default, invoices normally include:
• Date of purchase
• Purchased products
• Total amount paid
• Last four digits of the payment card used

Once everything is confirmed, we'll send the invoice to you in PDF format.

Refunds

We want you to feel confident in your purchase. If you've purchased a certification course but haven't started it yet, you're eligible for a full refund.

A course is considered started once you manually click:
“Start Certification”

Important:
Once a certification has been started, refunds can no longer be processed regardless of how much progress has been made.  Refunds Policy

Before starting a certification, you'll also be asked to accept the Terms and Conditions confirming your understanding of the refund and access policies.

If you're unsure whether a certification is right for you, we recommend trying the free demo courses available after signing in.

To request a refund, open a support ticket under the Billing category and include:
• Confirmation that you have not clicked “Start Certification”
• Your receipt ID or the email address used during checkout

Approved refunds typically take 5–10 working days to process, although timing may vary depending on your bank or country.

Still need help?

Submit a support ticket and our team will be happy to help.