Payment Methods

For individual purchases

Individual course purchases are paid by debit or credit card through Stripe. Prices are displayed in GBP, but if you're purchasing from outside the UK, your payment will automatically be converted to your local currency at checkout.

You'll receive a receipt by email straight after payment.

Important:

• Individual purchases come with a receipt only, not a VAT invoice.

• We don't currently support alternative payment methods such as PayPal or cryptocurrency.

• Individual purchases can't be paid by bank transfer

For corporate and team orders

If your company is paying for training or needs a VAT invoice, for one person or a whole team, contact our Sales team through the Corporate Training page or at corporatesupport@centri.org. We accept the following payments : 

• Bank transfer
• Card payment made by the company against a raised invoice

Payment Plans (Klarna)

Clients in supported countries may be eligible to pay in instalments using Klarna instead of paying the full amount upfront.

For example, eligible clients in the UK can spread payments across three instalments.

To use Klarna, simply proceed to checkout as normal. If you're eligible, Klarna will appear as an available payment option.

Important:
Klarna eligibility is determined directly by Klarna, so this option may not be available for all users or purchases.

Receipts and VAT Invoices

Purchases on our eLearning platform come with an emailed receipt only. VAT invoices are only available through our Sales team. See Receipts and VAT Invoices.

Refunds

We want you to feel confident in your purchase. If you've purchased a certification course but haven't started it yet, you're eligible for a full refund.

A course is considered started once you manually click:
“Start Certification”

Important:
Once a certification has been started, refunds can no longer be processed regardless of how much progress has been made.  Refunds Policy

Before starting a certification, you'll also be asked to accept the Terms and Conditions confirming your understanding of the refund and access policies.

If you're unsure whether a certification is right for you, we recommend trying the free demo courses available after signing in.

To request a refund, open a support ticket under the Billing category and include:
• Confirmation that you have not clicked “Start Certification”
• Your receipt number or your eLearning account email

Approved refunds typically take 5 to 10 working days to process, although timing may vary depending on your bank or country.

Still need help?

Submit a support ticket and our team will be happy to help.