Find the help you need

Account, Access & Support

• Security Blue Team is now Centri
• Create a Support Ticket 🎫
• Help Us Improve - Share Your Feedback! 💡
• Joining the Discord Community & Sharing Achievements
• Changing the Language on the eLearning Platform
• How to set up Multi-Factor Authentication (MFA)?

See all 11 articles

Billing & Discounts

• Discounts
• Payments, Billing & Refunds
• Request a Quote for Corporate Training

Certifications & Training

• Certification and Exam Access
• Certification Content Access Extension
• Is BTL1 Right For Me?
• Is BTL2 Right For Me?
• Is CSOM Right for me?
• Is Certified Junior Detection Engineer (CJDE) Right For Me?

See all 11 articles

Labs & Technical Support

• Lab Access and Troubleshooting Guide
• Stuck on a Certification Training Lab
• We Couldn't Connect You Error
• Trouble Launching Your Training Exam?
• Course Content & Display Issues

Exams & Attempts

• Certification and Exam Access
• BTL1 Exam Format
• BTL2 Exam Format
• Exam Integrity Policy
• Exam Result Review Policy & Marking Timeframes
• Trouble Launching Your Training Exam?

Physical Rewards & Shipping

• Certification Physical Rewards
• Physical Reward Customs, Duties & Shipping Information