Invalid MFA Code

• Expired Code
  MFA codes expire after a short period of time.

  • Solution:
    • Request or generate a new code
    • Enter the code immediately after it appears

• Incorrect Code Entry
  Typing errors, additional spaces, or incorrect characters may cause verification to fail.

  • Solution:
    • Re-enter the code exactly as displayed in your authenticator application or email
    • Avoid copying extra spaces when entering the code

• Time Synchronization Issues
  Authenticator applications rely on accurate device time settings.

  • Solution:
    • Ensure your device date and time settings are set to Automatic
    • Synchronize your device time with an internet time server if required

Authentication Device Unavailable

If you no longer have access to your authentication device, you may still be able to access your account using your recovery codes.

Solution:
• Use the recovery codes generated during MFA setup that you might have saved when you had signed up.

Important:
• Each recovery code can only be generated once - If you no longer have access to your recovery codes, you will need to contact support for assistance.

Troubleshooting Device Issues

Outdated authenticator applications may cause login or verification problems.

Solution:
• Update your authenticator application to the latest available version
• Restart the application after updating if issues continue

Still need help?

Submit a support ticket and our team will be happy to help.